Moving FAQ’s

If there is a choice, we recommend you keep clear of the summer holiday season in December and January. These are the months where the heaviest demand is placed on trucks, equipment, port facilities and personnel. When moving internationally there can be added pressure due to government and port workers taking their holiday breaks.

You should give us as much notice as possible, especially if you are moving in the holiday seasons. As a rule of thumb, you should call about an International Move 2-3 months before the moving out date, 6-8 weeks for an Inter-Island Move and 4-6 weeks for a Domestic or Local Move. In some circumstances this isn’t possible, we will work in with you at short notice if necessary. Call our friendly team on: 0800 362 236

All you need to do is call us or submit an online form and we will arrange an obligation free quotation. You will be asked some specific questions to establish your circumstances and timing. For a small shipment we can use this information to provide an instant quotation. For larger or more complex relocations we will make an appointment for one of our Moving Consultant’s to either visit you at home or conduct a WIFI virtual meeting. All you will need is your smartphone or tablet. In addition to discussing your moving needs our Moving Consultant will be visually surveying the items you are moving.

Following this, an obligation free quotation will be prepared and forwarded for your consideration. Depending on the complexity of your move this can take anywhere from an hour to several days. We will include insurance costs in all quotations. After receiving your acceptance, we will set up the move plan and book in your logistics with the operations team. Our Move Manager(s) will keep you updated and assist with any final documentation, right up to your move day.

In many instances this is possible. If you have any of the original packing or boxes from your appliances or household items let our crew leader know. Depending on whether we have superior materials available and the condition of the original material a decision can be made.

In most cases this isn’t necessary. If your unit is strong enough, we recommend you leave light items such as clothing, bedding etc.

Please remove any books, magazines, breakable items etc. A lot of modern kit set and home assembled furniture is not sturdy enough to move unless it’s completely emptied.

For domestic moving we can move your plants but cannot accept responsibility for their safety. As a rule, the shorter distance they travel on a door-to-door basis the better. They may suffer from a lack of water and light as well as temperature changes during a long transit.

If your plants are in storage, we do care for them, but this is not an ideal situation.

Frozen goods (in freezers) can be moved but only by special arrangement. Please discuss this with our Moving Consultant. It is often easier to use up or gift your perishable and frozen foodstuffs prior to moving.

Yes, we move a lot of motor vehicles, boats, caravans, and motorcycles. We will either move these with our own resources or make arrangements through our network of approved service partners.

Your pets are an important part of the family so getting them safely transported to your new home is an important part of our service. Of course, they can’t be packed away with your household goods, so we have a network of approved domestic and international service partners to ensure your pets are well looked after. Please discuss this with your Move Manager.

For more advise on how to relocate your pets read our helpful guide.

We move washing machines but don’t physically disconnect or set them up. Please drain your machine before our packers arrive. We recommend you refit or source an original stabilizer bar/bolt to avoid the drum going out of balance.