customer moving reviews - NZ's #1 Moving and Storage company
NZ Van Lines is New Zealand’s most trusted and respected moving company. Our happy customers have a lot to say about our people and the services we provide. Read NZ Van Lines reviews and ratings from our customer’s about their moving experiences.
Excellent. The whole process from the initial consultation, quote; the team wrapping and packing through to the truck driver. All arrived at the destination as stated. No complaints and highly recommend.
We're still unpacking some cartons but so far nothing was broken or damaged. The crews were very polite and considerate and took extra care to not soil brand new carpeting during torrential downpours. Well done guys!!!! We highly recommend New Zealand Van Lines for storage and moving at a reasonable and competitive price!"
Your packing and transport staff were really first class and exceeded our expectations not only in their speed and efficiency but also in their friendly and helpful manner. Nothing was too much trouble for them and they took away all the stress and confusion that we faced with having to move 45 years of possessions and memories. This would not have been possible if it had not been our good fortune to meet Donna Weir in 2014.
After battling with EQC for 3 years, we were declared "overcap" and fobbed off to Southern Response to start all over again. This involved us having to obtain quotes for moving out of our house, storage of goods and moving back in. We contacted NZ Van Lines and consequently met Donna. She provided us with options and timely quotations but more importantly was the way she treated us. She was most understanding of our feelings, frustrations and even anger over our situation. She was not just professional in her dealings with us but it was a joy to have contact with her both by email and phone calls. We really felt that she was working for Us.
It took 3 years to finally resolve our earthquake issues with Southern Response. During this period we had regular contact with Donna. She did a great job in following up on our initial enquiry but always understanding of our position of "no progress." Finally, at the end of May this year we moved into our new house in Silverstream. 3 years seems a long time to close a sale but there was nothing she could have done to speed things up. However, her dedication, consideration and friendliness paid off and resulted not only in a sale but very satisfied customers extolling the praises of your staff and company. Thank you again Yours sincerely"