NZ VAN LINES reviews - NZ's #1 Moving and Storage company
Trusted by Families & Individuals on the Move Since 1986
NZ Van Lines is New Zealand’s most trusted and respected moving company. Our happy customers have a lot to say about our people and the services we provide. Read reviews and ratings from our customer’s about their moving experiences.
If you are considering a move locally across town, between cities, or moving internationally, please don’t hesitate to contact us and find out why we are considered New Zealand’s Premium Worldwide Movers.
Excellent. The whole process from the initial consultation, quote; the team wrapping and packing through to the truck driver. All arrived at the destination as stated. No complaints and highly recommend.
5 star moving company REVIEWS from our customers
Our first contact with Kristy was excellent, she spent time assessing our requirements, she was professional and thorough which is why we chose NZ Van Lines.
The movers; Will, Gavin, and Jake were first rate, they worked tirelessly, they were friendly, efficient and very helpful. Moving home can be stressful but working with yourselves was not. Thank you, we would recommend your company for professionalism, customer service and value.
Rosey & Pete
Moved from Marlborough
★★★★★ 5/5
"These guys are masters of their trade, super professional and personable to deal with; they made our move easy.
The team was respectful and great with my young family. They are really nice people. I cannot recommend them enough!"
Jonathan
★★★★★ 5/5
"Great service from start to finish from the Cromwell team. Our Account Manager has been flexible and responsive as we've been finalising what we were and weren't taking to Perth, Australia.
The moving team were top notch. Great communication on the day, took care with our stuff and worked hard to get our houseload packed up and away in a day.
Very happy with the service from NZ Van Lines and competitive on price so highly recommended.
Bevan
Moved from Central Otago to Perth, Australia
★★★★★ 5/5
"We highly recommend NZVL for moving and storage. The crew packing our items in Wellington (Paul and Jan and Dayna as well as manager Johnny) did a great job. Johnny then made sure our items were well cared for in storage for almost four years in NZ Van Lines' Seaview warehouse in Wellington. The Manawatu moving and unloading crew, Dave, Zack, Latrell, George, and Palmerston North Operations Manager Cedric (Cedric actually joined in to do a lot of the heavy lifting!) recently did a fantastic job of unloading two large hi-cube containers.
We're still unpacking some cartons but so far nothing was broken or damaged. The crews were very polite and considerate and took extra care to not soil brand new carpeting during torrential downpours. Well done guys!!!! We highly recommend New Zealand Van Lines for storage and moving at a reasonable and competitive price!"
We're still unpacking some cartons but so far nothing was broken or damaged. The crews were very polite and considerate and took extra care to not soil brand new carpeting during torrential downpours. Well done guys!!!! We highly recommend New Zealand Van Lines for storage and moving at a reasonable and competitive price!"
★★★★★ 5/5
"After an excellent first experience of moving nationally with NZ Van Lines, we had no hesitation choosing them as our moving company a second time. We were not disappointed!
From the online quoting to the scheduled delivery there was no stress and no hassle.
Sandra who helped us meet a tight moving timeline, Krima and his team who packed up our home and Gavin, Jonah and Laurenz who unpacked today, together they have provided a faultless service.
This is a professional, friendly and careful company and we would absolutely recommend them."
Lorraine
Auckland to Nelson
★★★★★ 5/5
"It's been the best service! 100% recommended. So happy for their professionalism, punctuality and kindness. The crew from Invercargill: Brendon, Logan, Steven and Andrew were respectful, supportive and friendly. 👏🏽 👏🏽 👏🏽 Thank you for make our shift to Christchurch easier!"
Laura
Invercargill to Christchurch
“On time, well organised, excellent communication. So pleased we chose NZ Van Lines. On shifting out day we marvelled at the strength and cooperation of the lads doing the heavy lifting. A very professional team. The driver of the big truck did an awesome job of manoeuvring into our tiny road. Nothing phased them. Brilliant!!”
Raewyn
★★★★★ 5/5
"We chose NZ Van Lines to move my elderly mother from Auckland to Tauranga. We had never used them before but the experience was so good I felt compelled to provide a review. Great communication, excellent attention to detail and everyone we dealt with could not have been more helpful or professional. Credit where it is due, these guys did a great job."
Warwick
★★★★★ 5/5
"Wellington branch NZ Van Lines were excellent. From dealing with office staff who managed customs and MPI paperwork. Through to delivery of household goods. And the collection of packaging after unpacking."
Robert
★★★★★ 5/5
The Team from NZ Van Lines we’re professional in all aspects of the customer comes first. The team went out of there way to meet my expectations of moving my family. I recommend NZ Van Lines to any family who is moving home. Friendly professional and excellent service. Thank you to the team from the Apiata Whanau."
Willie Apiata VC
Auckland
★★★★★ 5/5
"We recently moved from our home of 15 years in rural Silverdale to Lake Hawea near Wanaka. The service provided by NZ Van Lines throughout our move was outstanding, from the initial consultation and wonderful moral support from agent, Kathy Amos in Auckland; to the incredible crew of Mista, Tenari, 'lei & Poasa who packed our effects into the 20ft container and expertly wrapped several large, precious items for us [we'd packed the rest ourselves]; to the brilliant Southern crew of Brendon, Jayden & Liam who unloaded the container here, having already devanned two 20ft'ers in Wanaka earlier in the day! Both crews were extremely professional, courteous and respectful and we would unhesitatingly recommend NZ Van Lines to anyone needing a great moving company. They maintained excellent communication throughout the whole process, returned to collect NZVL packaging that could be recycled, and were also the most competitive in their pricing. Our sincere thanks,"
Loran & Tony
Auckland to Central Otago
★★★★★ 5/5
"They came early and with smiles which was great! Super friendly, nothing was a bother. Furniture wrapping better than we could expect. Highly recommend using NZ Van Lines"
Nicola
Tauranga Move
★★★★★ 5/5
"We had Jayden, Brendan and Liam from NZ Van Lines Cromwell move us into our home in Wanaka. What a great team they were. They worked quickly and efficiently and they were a pleasure to have around. Nothing was too much trouble for them. All our furniture and effects were handled with the utmost care and arrived in perfect condition! Thank you for making what could have been a stressful day a completely great experience."
Judy
Central Otago
★★★★★ 5/5
"We have moved with NZ Van Lines a few times now and can't recommend them highly enough! From the quote process to the move itself, they take great care of you throughout the journey. This time, we used the packing service also, which was just amazing - thank you, Lani! The team is so respectful and takes great care of your belongings. Steve, Muzz, and Aaron did a superb job on pick-up and delivery and are an awesome team. We would highly recommend NZ Van Lines for your next move."
Joti
★★★★★ 5/5
"We had the wonderful experience of meeting Logan, Darren and Steven today. They are extremely friendly, punctual and experienced. They did a fantastic and professional job of packing our items and loading these to ship to Australia. Jazz has been brilliant answering all our questions and organising quotes to enable this to happen. I highly recommend Logan, Darren, Steven and Jazz at NZ Van Lines and would certainly use them again."
Kelly
Invercargill to Australia
★★★★★ 5/5
"Excellent experience Moving my belongings, from North to South and storage. From the administrative staff to the people who handled my stuff at both ends of my journey. Thank you!"
Rhonda
Christchurch
★★★★★ 5/5
"Bobby, Robyn and the team are always a pleasure to work with. Extreme care is taken when loading and unloading our precious goods and bookings are a breeze with excellent communication from the admin staff! Highly recommend NZ Van Lines New Plymouth."
Rachel
New Plymouth
Keen to get things moving?
- NZ's Largest & Best Moving Company
- Reliable and Trustworthy
- Over 35 years’ Experience
- Premium International Relocation Services
- Experienced Move Managers
- Purpose-Built Furniture Moving Vehicles
- Freight Shipping Options
- Professional Packing Services
- Complete Door-to-Door Service
- Movers Insurance
- Secure Storage in NZ and Overseas
- Quality Standards & Global Accreditations
★★★★★ 5/5
"We had NZ Van Lines move us from Wellington to Taranaki and we could not fault the service. From the time of getting a quote to job finish (including collecting all empty boxes and paper packaging); all NZ Van Lines staff were professional, cared about what they were doing, fun to work with - exemplary service. We highly recommend using this company if you are moving."
Trish
Wellington to Taranaki
★★★★★ 5/5
"Bobby and the team were a lifesaver! I got stood up by another company and was sitting outside my storage unit waiting to move all my stuff to my first home in Te Hāwera for a mover who never arrived (or called). Thank goodness for these guys! Bobby was able to organise a truck and team from Pukeāriki / Ngāmotu that afternoon, and instead of costing me an arm and a leg, the bill was super reasonable and I paid what I had been quoted by the other 2 guys for 3 men at short notice. In short, they were just awesome and I would definitely recommend!"
Makaira
New Plymouth
★★★★★ 5/5
"The Christchurch team were excellent in moving us into our new home. Friendly and professional plus very careful with our belongings. "
Karena
Christchurch
★★★★★ 5/5
"Thank you for all your help moving us from Ohope to Wellington, it was seamless! Our move began with the Tauranga team, who were so professional and looked after our taonga. NZ Vans stored our taonga until we purchased a home. The NZ Vans teams that packed, delivered and unpacked our stuff were AMAZING. They were professional, very helpful and worked extremely well as a team. Please pass on my thanks and let them know I really appreciated all that they did."
Adrianne
Ohope to Wellington
★★★★★ 5/5
“In our 17 years and multiple moves to London, Hong Kong and New Zealand, you and your team have by far been the absolute best. Everything arrived in
perfect condition. The care and thoughtfulness that you and your team exhibited in arranging the pack was above and beyond. The communication was amazing.
Thank you.”
Marc Holtzman
★★★★★ 5/5
“Excellent service and a great team of people to deal with at NZ Van lines, both in the office and on the ground when it came to uplifting our effects. Everything
was efficient and went to plan, and our effects arrived safely and on schedule in France. Highly recommend!”
Wendy
★★★★★ 5/5
"What a day! But now the dust has settled and I am obliged to "put pen to paper" to congratulate all concerned for such a splendid and totally successful effort.
From Rhonda's initial helpful, sound, practical advice through to liaison with Paul, to the final arrival (on time) of the operations men and woman, it was just about "as good as it gets".
Very impressive and appreciated. A highly professional job which also managed to maintain that personal touch at every stage. We would soundly recommend your service to anyone."
Mr & Mrs A
Wanaka
★★★★★ 5/5
"We would like to take this opportunity of thank New Zealand Van Lines for the fantastic service given to us with our move to New Zealand.
The team that delivered our life's possessions to us were absolutely fantastic. Friendly, professional, entertaining and absolutely awesome!!!
They made it so much easier for us and we would recommend your company to anyone who was looking for a good service and dedication."
Mr & Mrs T
Auckland
★★★★★ 5/5
"I was really impressed with the service, from my initial meeting with Tara and all the value-add services she could offer me to make my life easier; to the guys that spent two days packing up my house to the delivery. Everyone was really professional, helpful and hardworking. I would definitely recommend you. I also had a really short timeframe to work to, yet nothing was too much trouble."
Mr M
Auckland
★★★★★ 5/5
"High praise for the service provided and compliments to the staff on their professionalism and helpfulness."
Mr M
Napier
★★★★★ 5/5
"Dear Tracey and Becky, Our possessions from New Zealand arrived in perfect order in Berlin. I shipped a number of vintage computers, which are delicate and have glass monitors: all arrived intact.
Many thanks for your assistance and please thank everyone involved for the professional way our belongings were handled, from packing and collection in NZ to delivery in Berlin. Your staff were courteous, efficient and helpful throughout, and the service exceeded our expectations."
Mr C
Wellington
★★★★★ 5/5
"Having had several international moves, my expectations were high.
New Zealand Van Lines were fantastic to deal with from the very first phone call. I was able to concentrate on other aspects of our move knowing that they were there to take care of our shipment to New Zealand. When we arrived in Auckland, the import and delivery teams did everything they could to make it easy on our family. Very appreciative."
Mr L
Auckland
★★★★★ 5/5
"Every step of the way all staff were helpful, courteous and careful. We would recommend NZ Van Lines to anyone moving."
Mrs M
Hastings
★★★★★ 5/5
"Superb service. Everyone involved was truly awesome! I was worried about my workshop equipment - needlessly! Thanks so much."
Mr W
Whakatane
★★★★★ 5/5
"Damien in Auckland did an extremely good job - you want to keep hold of him. Also Richard the driver was great. Pricing was extremely competitive thanks to Bob/Juliet. Highly recommend NZ Van Lines."
Mr G
Gisborne
★★★★★ 5/5
"Quite superb. Went the extra distance when they didn't have to. Congratulations."
Mr C
Newmarket
★★★★★ 5/5
"The removalist team is awesome and they have done a wonderful job. They are very friendly and helpful. I was not expecting this to be so smooth and hassle free, very impressive."
★★★★★ 5/5
"We were so happy with our experience with NZ Van Lines. We were moving to a new town and they made everything so much easier for us – physically and mentally! The way they packed up our couch and precious large furniture was fantastic and it took so much stress of us to have their help."
★★★★★ 5/5
“NZ Van Lines were a pleasure to deal with. They made the process stress-free and their team did an exceptional job with a fantastic, professional, and
flexible attitude.”
Nicky
★★★★★ 5/5
“High praise for the service provided and compliments to the staff on their professionalism and helpfulness.”
Mark
★★★★★ 5/5
"Dear Sirs, I am writing to you both, as senior managers, to congratulate you and your company in providing an excellent and most efficient service in our recent move from Christchurch to Kaiapoi.
Your packing and transport staff were really first class and exceeded our expectations not only in their speed and efficiency but also in their friendly and helpful manner. Nothing was too much trouble for them and they took away all the stress and confusion that we faced with having to move 45 years of possessions and memories. This would not have been possible if it had not been our good fortune to meet Donna Weir in 2014.
After battling with EQC for 3 years, we were declared "overcap" and fobbed off to Southern Response to start all over again. This involved us having to obtain quotes for moving out of our house, storage of goods and moving back in. We contacted NZ Van Lines and consequently met Donna. She provided us with options and timely quotations but more importantly was the way she treated us. She was most understanding of our feelings, frustrations and even anger over our situation. She was not just professional in her dealings with us but it was a joy to have contact with her both by email and phone calls. We really felt that she was working for Us.
It took 3 years to finally resolve our earthquake issues with Southern Response. During this period we had regular contact with Donna. She did a great job in following up on our initial enquiry but always understanding of our position of "no progress." Finally, at the end of May this year we moved into our new house in Silverstream. 3 years seems a long time to close a sale but there was nothing she could have done to speed things up. However, her dedication, consideration and friendliness paid off and resulted not only in a sale but very satisfied customers extolling the praises of your staff and company. Thank you again Yours sincerely"
Your packing and transport staff were really first class and exceeded our expectations not only in their speed and efficiency but also in their friendly and helpful manner. Nothing was too much trouble for them and they took away all the stress and confusion that we faced with having to move 45 years of possessions and memories. This would not have been possible if it had not been our good fortune to meet Donna Weir in 2014.
After battling with EQC for 3 years, we were declared "overcap" and fobbed off to Southern Response to start all over again. This involved us having to obtain quotes for moving out of our house, storage of goods and moving back in. We contacted NZ Van Lines and consequently met Donna. She provided us with options and timely quotations but more importantly was the way she treated us. She was most understanding of our feelings, frustrations and even anger over our situation. She was not just professional in her dealings with us but it was a joy to have contact with her both by email and phone calls. We really felt that she was working for Us.
It took 3 years to finally resolve our earthquake issues with Southern Response. During this period we had regular contact with Donna. She did a great job in following up on our initial enquiry but always understanding of our position of "no progress." Finally, at the end of May this year we moved into our new house in Silverstream. 3 years seems a long time to close a sale but there was nothing she could have done to speed things up. However, her dedication, consideration and friendliness paid off and resulted not only in a sale but very satisfied customers extolling the praises of your staff and company. Thank you again Yours sincerely"
Mr L & Mrs C W
Christchurch
5/5
“We chose NZ Van Lines to move my elderly mother from Auckland to Tauranga. We had never used them before but the experience was so good I felt compelled to provide a review.
Great communication, excellent attention to detail and everyone we dealt with could not have been more helpful or professional. Credit where it is due, these guys did a great job.”
Warwick
GOLD STANDARDS AND ACCREDITATIONS
GOLD STANDARDS & ACCREDITATIONS
