Customer Reviews

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customer moving reviews

New Zealand Van Lines is NZ’s most trusted moving company, read what our customers are saying about their moving experience with our staff and the services we provide.

Excellent. The whole process from the initial consultation, quote; the team wrapping and packing through to the truck driver. All arrived at the destination as stated. No complaints and highly recommend.

5/5
The Team from NZ Van Lines we’re professional in all aspects of the customer comes first. The team went out of there way to meet my expectations of moving my family. I recommend NZ Van Lines to any family who is moving home. Friendly professional and excellent service. Thank you to the team from the Apiata Whanau."
Willie Apiata VC
Auckland
5/5
“In our 17 years and multiple moves to London, Hong Kong and New Zealand, you and your team have by far been the absolute best. Everything arrived in perfect condition. The care and thoughtfulness that you and your team exhibited in arranging the pack was above and beyond. The communication was amazing. Thank you.”
Marc Holtzman
5/5
“Excellent service and a great team of people to deal with at NZ Van lines, both in the office and on the ground when it came to uplifting our effects. Everything was efficient and went to plan, and our effects arrived safely and on schedule in France. Highly recommend!”
Wendy
5/5
"What a day! But now the dust has settled and I am obliged to "put pen to paper" to congratulate all concerned for such a splendid and totally successful effort. From Rhonda's initial helpful, sound, practical advice through to liaison with Paul, to the final arrival (on time) of the operations men and woman, it was just about "as good as it gets". Very impressive and appreciated. A highly professional job which also managed to maintain that personal touch at every stage. We would soundly recommend your service to anyone."
Mr & Mrs A
Wanaka
5/5
"We would like to take this opportunity of thank New Zealand Van Lines for the fantastic service given to us with our move to New Zealand. The team that delivered our life's possessions to us were absolutely fantastic. Friendly, professional, entertaining and absolutely awesome!!! They made it so much easier for us and we would recommend your company to anyone who was looking for a good service and dedication."
Mr & Mrs T
Auckland
5/5
"I was really impressed with the service, from my initial meeting with Tara and all the value-add services she could offer me to make my life easier; to the guys that spent two days packing up my house to the delivery. Everyone was really professional, helpful and hardworking. I would definitely recommend you. I also had a really short timeframe to work to, yet nothing was too much trouble."
Mr M
Auckland
5/5
"High praise for the service provided and compliments to the staff on their professionalism and helpfulness."
Mr M
Napier
5/5
"Dear Tracey and Becky, Our possessions from New Zealand arrived in perfect order in Berlin. I shipped a number of vintage computers, which are delicate and have glass monitors: all arrived intact. Many thanks for your assistance and please thank everyone involved for the professional way our belongings were handled, from packing and collection in NZ to delivery in Berlin. Your staff were courteous, efficient and helpful throughout, and the service exceeded our expectations."
Mr C
Wellington
5/5
"Having had several international moves, my expectations were high. New Zealand Van Lines were fantastic to deal with from the very first phone call. I was able to concentrate on other aspects of our move knowing that they were there to take care of our shipment to New Zealand. When we arrived in Auckland, the import and delivery teams did everything they could to make it easy on our family. Very appreciative."
Mr L
Auckland
5/5
"Every step of the way all staff were helpful, courteous and careful. We would recommend NZ Van Lines to anyone moving."
Mrs M
Hastings
5/5
"Superb service. Everyone involved was truly awesome! I was worried about my workshop equipment - needlessly! Thanks so much."
Mr W
Whakatane
5/5
"Damien in Auckland did an extremely good job - you want to keep hold of him. Also Richard the driver was great. Pricing was extremely competitive thanks to Bob/Juliet. Highly recommend NZ Van Lines."
Mr G
Gisborne
5/5
"Quite superb. Went the extra distance when they didn't have to. Congratulations."
Mr C
Newmarket
5/5
"The removalist team is awesome and they have done a wonderful job. They are very friendly and helpful. I was not expecting this to be so smooth and hassle free, very impressive."
5/5
"We were so happy with our experience with NZ Van Lines. We were moving to a new town and they made everything so much easier for us – physically and mentally! The way they packed up our couch and precious large furniture was fantastic and it took so much stress of us to have their help."
5/5
“NZ Van Lines were a pleasure to deal with. They made the process stress-free and their team did an exceptional job with a fantastic, professional, and flexible attitude.”
Nicky
5/5
“High praise for the service provided and compliments to the staff on their professionalism and helpfulness.”
Mark
5/5
"Dear Sirs, I am writing to you both, as senior managers, to congratulate you and your company in providing an excellent and most efficient service in our recent move from Christchurch to Kaiapoi.

Your packing and transport staff were really first class and exceeded our expectations not only in their speed and efficiency but also in their friendly and helpful manner. Nothing was too much trouble for them and they took away all the stress and confusion that we faced with having to move 45 years of possessions and memories. This would not have been possible if it had not been our good fortune to meet Donna Weir in 2014.

After battling with EQC for 3 years, we were declared "overcap" and fobbed off to Southern Response to start all over again. This involved us having to obtain quotes for moving out of our house, storage of goods and moving back in. We contacted NZ Van Lines and consequently met Donna. She provided us with options and timely quotations but more importantly was the way she treated us. She was most understanding of our feelings, frustrations and even anger over our situation. She was not just professional in her dealings with us but it was a joy to have contact with her both by email and phone calls. We really felt that she was working for Us.

It took 3 years to finally resolve our earthquake issues with Southern Response. During this period we had regular contact with Donna. She did a great job in following up on our initial enquiry but always understanding of our position of "no progress." Finally, at the end of May this year we moved into our new house in Silverstream. 3 years seems a long time to close a sale but there was nothing she could have done to speed things up. However, her dedication, consideration and friendliness paid off and resulted not only in a sale but very satisfied customers extolling the praises of your staff and company. Thank you again Yours sincerely"
Mr L & Mrs C W
Christchurch

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