Customer Reviews

We love to hear from our clients. Here are a few recent reviews.

Wanaka

What a day! But now the dust has settled and I am obliged to "put pen to paper" to congratulate all concerned for such a splendid and totally successful effort. From Rhonda's initial helpful, sound, practical advice through to liason with yourself and Paul to the final arrival (on time) of the Eager beaver/action men - and woman, it was just about "as good as it gets". Very impressive and appreciated. A highly professional job which also managed to maintain that personal touch at every stage. We would (actually already have) soundly recommend your service to anyone. With most sincere thanks,

Whakatane

Superb service. Everyone involved was truly awesome! I was worried about my workshop equipment - needlessly! Thanks so much.

Auckland

I was really impressed with the service, from my initial meeting with Tara and all the value-add services she could offer me to make my life easier; to the guys that spent 2 days packing up my house to the delivery. Everyone was really professional, helpful and hardworking. I would definitely recommend you. I also had a really short timeframe to work to, yet nothing was too much trouble.

Christchurch

Dear Sirs, I am writing to you both, as senior managers, to congratulate you and your company in providing an excellent and most efficient service in our recent move from Christchurch to Kaiapoi. Your packing and transport staff were really first class and exceeded our expectations not only in their speed and efficiency but also in their friendly and helpful manner. Nothing was too much trouble for them and they took away all the stress and confusion that we faced with having to move 45 years of possessions and memories. This would not have been possible if it had not been our good fortune to meet Donna Weir in 2014. After battling with EQC for 3 years, we were declared "overcap" and fobbed off to Southern Response to start all over again. This involved us having to obtain quotes for moving out of our house, storage of goods and moving back in. We contacted NZ Van Lines and consequently met Donna. She provided us with options and timely quotatations but more importantly was the way she treated us. She was most understanding of our feelings, frustrations and even anger over our situation. She was not just professional in her dealings with us but it was a joy to have contact with her both by email and phone calls. We really felt that she was working for Us. It took 3 years to finally resolve our earthquake issues with Southern Response. During this period we had regular contact with Donna. She did a great job in following up on our intital enquiry but always understanding of our position of "no progress." Finally, at the end of May this year we moved into our new house in Silverstream. 3 years seems a long time to close a sale but there was nothing she could have done to speed things up. However, her dedication, consideration and friendliness paid off and resulted not only in a sale but very satisfied customers extolling the praises of your staff and company. Thank you again Yours sincerely

Auckland

Having had several international moves, my expectations were high. New Zealand Van Lines were fantastic to deal with from the very first phone call. I was able to concentrate on other aspects of our move knowing that they were there to take care of our shipment to New Zealand. When we arrived in Auckland, the import and delivery teams did everything they could to make it easy on our family. Very appreciative.

Hastings

Every step of the way all staff were helpful, courteous and careful. We would recommend NZ Van Lines to anyone moving.

Auckland

Information was simple and clear. Everyone knew what they were doing. Unpacking crew were friendly with good attitude.

Auckland

We would like to take this opportunity of thanking you and your Company for the fantastic service given to us with our move to New Zealand. The team that delivered our life's possessions to us were absolutely fantastic. Friendly, professional, entertaining and absolutely awesome!!! They made it so much easier for us and we would recommend your Company to ANYBODY who was looking for a good service and dedication.

Gisborne

Damien in Auckland did an extremely good job - you want to keep hold of him. Also Richard the driver was great. Pricing was extremely competitive thanks to Bob/Juliet. Highly recommend NZ Van Lines.

Newmarket

Quite superb. Went the extra distance when they didn't have to. Congratulations.

Napier

High praise for the service provided and compliments to the staff on their professionalism and helpfulness.