Movers Insurance

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What Is Your Move Type?

Moving Inter-City

(Domestic Move)

Moving From NZ

(International Move)

Moving Locally

(Within Same City)

Moving To NZ

(From Overseas)

What is Movers Insurance?

Moving from one location to another involves navigating many challenges, and one of them is concern for the safe transport of your household goods and personal effects.

Whether you’re moving locally or long-distance, NZ Van Lines provides a complete range of transit insurance options while your possessions are under our care and in transit. You will have full protection for damages and partial or total loss from the moment our packers arrive at your home until you take delivery and are unpacked at your destination.

Why Purchase TRANSIT Insurance?

Moving house is widely considered one of the most exciting but stressful events in our lives. This is where transit insurance can help you rest easy, until everything is safely delivered and in its proper place. In the same way we view health, income protection, and other insurances as part of our daily lives, it’s essential we have peace of mind when moving. Accidents, unforeseen weather conditions, poor road conditions, and risk events can occur anytime, even when moving with the most careful of moving companies.  It is for these reasons that we strongly recommend that you consider our transit insurance cover for your relocation.

Under the Contract & Commercial Law Act 2017 and NZ Van Lines Terms & Conditions, we transport your household goods at ‘Owners Risk’.

This means NZ Van Lines is not liable for any loss or damage during the entire moving process unless we intentionally damage or lose them.

If you decide to accept insurance cover for your move, based on the options available, then your goods are carried at the declared value under the terms of the insurance policy.

Although some insurance companies may provide generic transit extensions to their household policy, the level of cover is limited and not comprehensive enough to provide full protection. NZ Van Lines protection plan(s) is underwritten by VERO. It is one of the broadest and most user-friendly in the market. Best of all, it is specific to the industry, providing full ‘end-to-end’ protection against the risks associated with moving house.

INSURANCE OPTIONS UNDERWRITTEN BY

 

Our domestic transit and marine insurance policies apply to the relocation of household goods & personal effects. Motor vehicles, motorcycles, caravans, boats, trailers, and other watercraft are by arrangement.

Valued Inventory Insurance

The standard Valued Inventory Insurance covers all risks and physical damage to your property on a door-to-door, professionally packed basis. Goods in store are covered for up to 30 days for an international move. In the event additional storage time is required there are extensions available.

Lump Sum Insurance

For customers who prefer not to fill in forms or are uncertain of their values, we suggest the ‘no fuss’ Lump Sum option. With a lump sum, there is no requirement to research the replacement cost of your household goods and personal effects. Based on the volume and formula linked to the industry average value, it is the basis to determine the insured value. This method ensures you aren’t underinsured.

With both Valued Inventory and Lump Sum options, there are ‘non-standard’ additional covers that can include nil excess, electrical and mechanical derangement, and pairs and sets. Additional cover is available for specific high-value items, antiques, and artwork.

Storage Insurance

The transit policy covers your goods whilst in storage for 30 days for domestic moves. Should further storage be required, you will need to request a policy extension to keep the policy current.

Getting your insurance Organised

To work through the various insurance options so you can decide, we recommend you discuss these during the quotation process. All our sales team have an in-depth understanding of the insurance policies available, non-standard options, and any exceptions that may apply.

Once you’ve accepted our New Zealand Van Lines quotation, we will ask you to complete the Certificate of Insurance. For those who choose Valued Inventory Insurance over the Lump Sum Insurance option, we provide a standard list of common household values which you need to review and adjust to reflect the value of your items. You should plan on getting your completed paperwork back to us at least five working days before your pack date. If you need assistance, our customer service team will be delighted to oblige.

MAKING AN INSURANCE CLAIM

FIC Logo

In the unlikely event of an insurance claim, all you need to do is contact our NZ-based insurance team.

We have our own in-house Settling Agent to facilitate the claims process on your behalf. We see handling claims as an extension of our service rather than a function of the insurance industry. Our goal is to ensure a prompt claims settlement.

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