Relocation Guide

NZ Van Lines has been engaged as the supplier to some of the DHB’s for Moving & Storage Services

This moving guide is to help you plan and prepare for your forthcoming move and make it as smooth as
possible.
Please ensure you refer to this guide, so you are fully aware of the moving process and what you need to do
prior to your move during and on completion.

If you have any questions that cannot be answered within this guide, please get in touch with your local
Move Manager, who is responsible for delivering our moving services.

Preparing your Move Within New Zealand

Getting Started

We need to visit for the pre move survey.

We need to visit for the pre move survey. This assessment will be scheduled within one working day of receiving your official move notification, during normal work hours (Monday – Friday). Prior to the survey
please decide exactly what is to be moved and make plans to dispose of unwanted items. We will prepare a list of all items to be moved and discuss the move process with you to fully understand your preferred move dates and any other important information relating to the move.

As part of the survey a detailed inventory is prepared for insurance purposes, once you have checked your insurance inventory and have made any amendments, it should be signed and returned to the New Zealand Van Lines Move Manager at least two weeks prior to your uplift date. Failure to complete this task could
mean that your requested removal dates may not be met.

Please also identify any items of a special nature e.g. antiques, paintings, etc. as the survey is being carried out so these can be noted for special packing. Please also identify any items that do not comply with the
DHB Relocation policy; if you wish to move these items, we will invoice you directly.

NOTE: NZ Van Lines will transport trampolines, but we do not dissemble or reassemble them. Any simple furniture items that we dismantle to move, we reassemble e.g. dining tables or beds.

Kitset type furniture is not dismantled or reassembled by our removal team, including new items purchased requiring assembly. Due to health and safety cots and bunk sets are not reassembled.

If you are unable to assemble these, we can facilitate a third party to provide this service at additional cost to you. Please liaise with your Move Manager well in advance of requiring handyman services.

Move Day

Preparing for Move Day

Move Entitlement

& limitations on what can be moved at Public Expense

Relocation

The DHB’s will not pay costs associated with the following:

1. All articles not part of the RMO/SMO household furniture and effects, including items owned by the RMO/SMO spouse or partner, which belong to a company owned or managed by the spouse or partner

2. Buildings (except dog kennels and small easily dismantled structures such as garden sheds), garages, materials connected with buildings and structures generally, wireless poles and large television aerials. (Please note kennels must be clean and free of droppings)

3. Large workshop machinery, large engines, large cultivating machinery and garden rollers.

4. Boats, caravans and trailers.

5. Wood, coal, and bricks in excess of 250 kg per household.

6. Livestock (excluding domestic pets)*, horses, chickens, rodents and beehives.

7. Flammable items of any kind.

8. Spa Pools.

Vehicle Transportation: Prior approval is required

Not covered by the DHB’s

*Transportation of Domestic Pets: 

Not covered by the DHB’s.

**For further entitlements covered by your DHB please refer to your relocation bond agreement.

Storage

Storage Policy & Scope

Prior Approval Requirements

Check with your DHB on what they will cover if storage is required.

Examples Of Items That May Be At Your Cost To Move

These are excluded from what NZ Police pays for:

(Click to view images)

Reinforcement iron Mesh

Work Benches

Steel

8000kg Safe / 25kg Quick Set Cement

Quad bike

Spa Pool

Building Materials

Items Ineligible For Removal

The following commodities cannot be accepted for transport (air, sea or road). This is applicable to goods packed by NZ Van Lines and goods packed by owner.

CATEGORY 1: Flammable Liquids

e.g. Oils Petrol, Paints, Varnish, Kerosene Turpentine, Pure Alcohol, Methylated Spirits Photographic Developers

CATEGORY 2: Toxins & Poisons

e.g. Arsenic, Polishes, Pesticides, Weed Killers C3

CATEGORY 3: Explosives

e.g. Flares, Fireworks, Ammunition, Black Powder

CATEGORY 4: Flammable Gases

e.g. Oxygen, Methane, Acetylene, Chlorine Gas

* BBQ gas bottles will be transported if they have been purged. Confirmation will be required.

CATEGORY 5: Radioactive Material

e.g. Oils Petrol, Paints, Varnish, Kerosene Turpentine, Pure Alcohol, Methylated Spirits Photographic Developers

CATEGORY 6: Corrosives

e.g. Arsenic, Polishes, Pesticides, Weed Killers C3

CATEGORY 7: Corrosives

e.g. Flares, Fireworks, Ammunition, Black Powder

CATEGORY 8: Miscellaneous

e.g. Oxygen, Methane, Acetylene, Chlorine Gas

* BBQ gas bottles will be transported if they have been purged. Confirmation will be required.

Insurance

In Transit Insurance

NZ Van Lines arranges in transit insurance protection which is covered by your DHB. The cover is effective from commencement of packing through to final completion of delivery. The summary of insurance is HERE.

The intent of the insurance policy is to put right any loss or damage that occurred during the relocation. The policy has never been about replacing new for old, but it effectively provides for a settlement basis of the equivalent of the item lost or damaged, having regard for the age and predamaged condition of the item.

In The Event Of A Loss:

On occasion items could be damaged during the transit process. Our goal is to resolve this promptly through the approved procedure and to minimise inconvenience.

Within 7 days the loss should be lodged with TV Cook Insurances Limited by completed the Claim Form: HERE.

Any claim lodged after this period may be accepted/ declined at the insurer’s discretion. You should note that any damages which occurred before or after the removal time frame are your responsibility and to claim against New Zealand Van Lines is deemed as fraudulent. A representative of T.V. Cook Insurances Limited will contact you to arrange a suitable settlement with you, within the policy terms and conditions. There may be instances where the representative will be unable to arrange the settlement of your claim. For example, in the unlikely instance of a major claim, it may require further investigation through an appointed insurance assessor or investigator. If for any reason you are unhappy with the settlement offered, you should contact your DHB.

If the item damaged is essential to the household then the same procedure is to be followed but the timeframes are much shorter. The insurer will assess the item within 24 hours and have it either repaired or replaced as soon as possible. If this cannot be achieved, then a loan item will be provided within the necessary timeframe. Essential items are those that are necessary for the functioning of the household and without which undue inconvenience would be created, e.g. fridge, freezer, washing machine, drier and iron.

It is the insurer’s prerogative to either:
a. Arrange and pay for the cost of repairs
b. Pay a cash settlement based on the estimated cost of repairs
c. Pay out the value of the item having regard for the actual age and pre damaged condition. The maximum amount payable will not exceed the value stated in the inventory but may be less if the stated value is deemed to be in excess of the present value allowing for age and condition.

Special Note: Fraudulent claims may result in legal and/or disciplinary action being taken against you

If you have any questions that cannot be answered within this guide, please get in touch with your local Move Manager, who is responsible for delivering our moving services.

Our Branches

Our Key National Contact Is:

Paula Garrett –  DHB Corporate Account Manager

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